Our Store Policies
Things You Need to Know
At Kirkland-SleepAid.co.uk, we value transparency and customer satisfaction. Please review our store policies below to ensure a smooth shopping experience:
Shipping & Delivery
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We offer fast and reliable shipping across the UK. Orders are processed within 24 hours and typically arrive within 2-5 business days.
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Delivery dates provided are estimates only. We do not guarantee delivery dates and cannot be held responsible for courier delays. However, we will assist wherever possible to ensure your order arrives in a timely manner.
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Tracking information will be provided once your order has been dispatched.
Returns & Refunds
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We accept returns within 14 days of delivery if the product is unused and in its original packaging.
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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement or refund.
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Refunds will be processed within 5-7 business days after we receive the returned item.
Payments & Security
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We do not currently accept credit or debit card payments directly. However, customers can check the 'Payment' section on our website for a guide on how to use their credit/debit card to complete a purchase.
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We accept PayPal as a secure and convenient payment method.
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Your payment information is encrypted and protected to ensure a safe and secure checkout experience.
Customer Support
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We do not provide a direct email address for inquiries. Customers are encouraged to use the contact form available on every page of our website. This helps us keep track of orders and resolve issues more quickly for our customers.
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Our support team aims to respond to all inquiries within 24 hours.
By shopping with us, you agree to our store policies. If you have any questions or concerns, please don’t hesitate to reach out through our contact form. Thank you for choosing Kirkland-SleepAid.co.uk!
